Our company values your satisfaction and endeavors to facilitate a hassle-free cancellation process. Please read our cancellation policy outlined below:
1. Cancellation Eligibility¶
Cancellation Window: Customers can cancel orders within [2-8 hours] from the time of purchase to be eligible for a full refund.
Order Processing: Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation. In such cases, please refer to our Return Policy.
2. Cancellation Process¶
Cancellation Request: To cancel your order, please contact our customer support team at [Contact Information] and provide:
- Order number
- Reason for cancellation
Confirmation: Once we receive your cancellation request, we will acknowledge it and confirm the cancellation status.
Refund Processing: If the cancellation request is within the eligible period, we will initiate a refund to your original payment method.
Cancellation Confirmation: You will receive confirmation of the cancellation via email or any other preferred communication method.
3. Non-Cancelable Items¶
Customized or Personalized Products: Items that have been customized or personalized as per your request may not be eligible for cancellation.
Perishable Goods: Products with a limited shelf life or perishable nature may not be cancellable due to the short time frame for processing.
4. Contact Information¶
If you have any questions about our cancellation policy or need assistance with cancelling an order, please reach out to us using next methods listed on Contact page.
Note: This cancellation policy is subject to change without prior notice. Please review our policy periodically for any updates or modifications.