Last updated: [14-11-2023]
1. Returns and Exchanges¶
We want you to be satisfied with your purchase from ZigStar. If you are not completely satisfied, we are here to help with returns and exchanges.
2. Eligibility for Returns¶
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- The item must have been purchased directly from ZigStar.
- The item should not have signs that was opened/tampered with internal elements.
- The return must be initiated within 14 days of receiving the product.
3. Initiating a Return¶
To initiate a return, please contact us with your order number and details about the product you would like to return. We will respond with instructions on how to proceed.
4. Return Shipping¶
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
5. Refunds and Exchanges¶
5.1 Refunds Process¶
Request Refund: To initiate a refund, please contact our customer support team at contact us and provide:
- Order number
- Reason for the refund request
- Any relevant supporting documentation
Return of Goods: If your refund request is approved, we will provide instructions for returning the product. Customers are responsible for return shipping costs unless otherwise specified.
Refund Approval: Upon receiving the returned product and verifying its condition, we will process the refund to the original payment method.
Refund Timing: The time it takes for the refunded amount to reflect in your account may vary based on your payment provider's policies.
If you would like to exchange your item for a different size, color, or style, please contact us to initiate the exchange process. Exchanges are subject to availability.
5.3 Non-Refundable Items¶
Certain items are non-refundable:
- Downloadable software or digital products
- Services that have been performed
- Products that have been customized or personalized
7. Dispute Resolution¶
Contact Us: If you encounter any issues with your order, such as receiving a damaged or incorrect item, please contact us immediately.
Investigation: We will investigate the issue raised and work towards a resolution within a reasonable timeframe.
Dispute Handling: In the case of a dispute, we will follow payment processor guidelines for dispute resolution, providing necessary information and documentation to support our case.
6. PayPal and Credit Card Gateway Requirements¶
For returns and refunds processed through PayPal, we will adhere to their policies and guidelines. Similarly, for transactions made through Credit Card, we will comply with gateway refund and return requirements.
Please note that the processing time for refunds through PayPal and CC Gateway Provider may vary and is subject to their respective policies.
7. Contact Us¶
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support.